We’re very sorry, but perishable food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.

We do our best to minimize product breakage in transit; however, Messy Jessy can experience some breakage during shipping. If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.

Our headquarters is located in FlowerMound, TX (USA). All orders placed before 2pm CST ship out the same day Monday through Friday. We use the following shipping methods to deliver your order to the desired address:

Please double-check your address carefully when placing an order, we do not issue refunds or reship orders where addresses have been incorrectly entered upon ordering.

USA Domestic shipping

USPS First Class Domestic (STANDARD MAIL) - Starting at $4.95 for standard shipping to anywhere within the United States. Shipping charge will increase with additional items and food products. Orders shipped out using this method take within 5-10 business days to arrive.

UPS Ground with Tracking - Starting at $7.95 for standard shipping to anywhere within the United States. This price will increase with additional items and depending on weight of items. Orders shipped out using this method take within 3-7 business days to arrive.

International Shipping

USPS First Class International - $9.95 for standard shipping. This price will increase with additional items and depending on weight of items. Orders shipped out using this method take 7-14+ business days for delivery to Asia, Canada, Europe, and the Pacific. Some countries due to tight customs regulations may take up to 21-30 business days for delivery. Please note this shipping method cannot be tracked.

USPS Express International with Tracking - $29.95 for a standard order. This price will increase with additional items and depending on weight of items. Orders shipped out using this method take 3-7 business days for delivery to Canada and Europe, Asia and Pacific. This option is not available for orders containing some products.

Where is my package?

Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges). We are unable to reship orders that are returned to us as undeliverable. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.